Privacy Policy

DigiSpark AI Solutions & Marketing ("DigiSpark", "we", "us", or "our") is based in Sagar, Madhya Pradesh, India. This Privacy Policy explains how we collect, use, share, and protect information when you interact with us through our website (digisparkpro.com), our WhatsApp Business number, our contact forms, or any other channel we use to communicate with you.

We collect information you provide directly to us, including:

• Your name
• Your phone number, including your WhatsApp number
• Your email address
• The content of messages and conversations you send us, including via our WhatsApp Business number, website contact forms, or AI chatbot
• Any other details you choose to share with us, such as business or project requirements

We use the information we collect to:

• Deliver the services you request, including WhatsApp messaging, customer support, and project communication
• Send marketing communications, order updates, and appointment reminders where you have opted in or where permitted by law
• Respond to inquiries submitted through our website or WhatsApp Business number
• Power AI chatbot interactions so we can respond to you accurately and promptly
• Improve our services, offerings, and customer experience

B2B Client Infrastructure Overviews: Where we build and deploy AI Chatbots, lead dashboards, or custom CRM portals for our clients (such as clinics, hospitals, or retail businesses), DigiSpark operates strictly as a Data Processor. The responsibility for collecting proper end-user consent and managing compliance rests entirely with our business clients who utilize our tools.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We only share your information with trusted service providers to the extent necessary to operate our services, including:

• Meta / WhatsApp, to deliver and receive WhatsApp Business messages
• Hosting, cloud, and infrastructure providers that store or process data on our behalf
• Analytics and communication tools we use to run our website and business

We require these providers to protect your data and use it only for the purposes we specify. We do not share your information for any other purpose, except where required by law.

No Sensitive Healthcare Data Collection: While we build administrative tools, social media marketing workflows, and appointment management dashboards for healthcare entities, our services and software instances are not designed to ingest, process, or track sensitive personal health data, electronic medical records (EMR), or prescriptions. We actively instruct our infrastructure sub-processors and tools to restrict the logging of sensitive health metrics.

We retain your personal information only for as long as necessary to provide our services, respond to your inquiries, or comply with legal obligations. Once this information is no longer needed, we delete or anonymize it, unless retention is required by law.

You are always in control of your data and communications with us:

• To stop receiving WhatsApp messages from us, reply STOP to any message on our WhatsApp Business number.
• To request access to, correction of, or deletion of your personal data, email us at digisparkgrow@gmail.com.

We will respond to and action verified requests within a reasonable timeframe.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
DigiSpark AI Solutions & MarketingSagar, Madhya Pradesh, India
Email: digisparkgrow@gmail.com
Phone: +91 9826108506